Frequently asked questions

No. There is no payment step online and nothing is ever charged automatically.

You add the items you want to your cart and send us an invoice request. We reply with a formal quote confirming availability, the final price and any delivery cost. Payment is arranged directly with us once you are happy with the quote.

Browse the shop, add products to your cart, then open the cart and fill in your name, email and phone number. Submit it and the request lands with our team.

We aim to respond within one working day. Sending a request does not commit you to buying anything.

Prices shown are indicative and are confirmed on your invoice. Stock costs and exchange rates move, so we quote you the real number rather than surprising you later.

We accept the usual local methods in-store, and we will list the accepted options and account details on your invoice. Delivery orders are dispatched once payment reflects.

Yes. We arrange courier delivery nationwide — Harare, Bulawayo, Hwange, Kariba and most other towns.

Delivery cost depends on destination and is quoted on your invoice. Victoria Falls customers are welcome to collect from the shop at no charge.

In-stock items usually reach major centres within two to four working days of payment clearing. More remote destinations can take a little longer.

We share the courier tracking reference as soon as your parcel is dispatched.

Almost always, but stock moves quickly and the site can lag behind the shelf by a few hours. Your invoice request is the point at which we confirm availability.

If an item has just sold out we will tell you when the next unit lands, or suggest the closest alternative.

Usually, yes. Specific colours, storage tiers and less common accessories can normally be sourced. Ask us and we will give you a realistic lead time before you commit.

Yes. We sell new, sealed, factory-unlocked devices sourced through legitimate supply channels — not grey imports or refurbished units sold as new.

If we ever offer a pre-owned or open-box item, it is clearly described as such and priced accordingly.

New devices carry a 12-month warranty against manufacturing defects, and accessories are typically covered for six months. Keep your invoice — it is your proof of purchase.

Full details, including what is not covered, are on our warranty page.

We consider trade-ins on recent Apple and Samsung devices, case by case. Bring the device in so we can check its condition, battery health and that it is fully signed out of iCloud or a Samsung account.

We cannot value a device sight-unseen, and we cannot accept anything that is locked to another account or reported lost.

Yes, and we do not charge for it. We will help you transfer data from your old phone, sign in to your accounts, and fit a screen protector before you leave the shop.