Warranty

Every new device we sell is covered against manufacturing defects — faults in the hardware or workmanship that appear through normal use and were not caused by damage or misuse.

• —Hardware that fails without physical or liquid damage
• —Buttons, cameras, speakers or ports that stop working normally
• —Battery health that falls well below expected capacity within the warranty period
• —Screens that develop dead pixels or touch faults on their own

Warranty covers defects, not accidents. The following fall outside it:

• —Cracked, chipped or scratched screens and housings
• —Liquid damage, including humidity and rain damage
• —Damage from drops, crushing, heat or power surges
• —Batteries and screens that have simply worn with normal use over time
• —Repairs, part swaps or software modifications done by anyone other than us or an authorised service partner
• —Devices with a removed, altered or unreadable serial number
• —Loss of data — always keep your own backup
• —Consumables and cosmetic wear

Bring the device to the shop with your invoice, the original box if you still have it, and any accessory you believe is part of the problem.

Sign out of iCloud, Google or your Samsung account and remove any device lock before handing it over. We cannot test or service a locked device.

We inspect the device first. Straightforward faults are often resolved same-day. Where a device must go to a service partner, assessment and repair typically take 7 to 21 working days, and we will tell you as soon as we have a firm timeline.

Where a defect is confirmed within the warranty period, we repair the device, replace the faulty part, or replace the unit with the same model where repair is not practical. If the model is no longer available we will agree a fair alternative or a credit with you first.

Where the fault falls outside warranty, we tell you why, quote you for a paid repair, and let you decide. There is no charge for the assessment itself.

We also handle paid repairs on devices that are past their warranty or that have been damaged. Bring it in and we will quote before doing any work.

Warranty applies to the original purchaser and is tied to the invoice, so keep it somewhere safe. A photo of it is fine.

Buying locally matters here: we honour these warranties ourselves rather than sending you overseas. Grey-import devices bought elsewhere generally have no cover you can use in Zimbabwe.