Returns & exchanges

If an item is still sealed and unused, you have 7 days from collection or delivery to bring it back for an exchange or refund. If a device is faulty, warranty applies instead — and we will sort it out.

We accept returns on sealed, unopened items within 7 days of you receiving them, provided the packaging and all seals are intact.

Bring the item back with your invoice. We will offer an exchange, a credit note, or a refund using the same method you paid with.

Smartphones, tablets, laptops, watches and earphones cannot be returned for a change of mind once they have been unsealed or activated. This is standard practice — an activated device can no longer be sold as new.

This does not affect your rights if the device turns out to be faulty. In that case see our warranty page.

• —Items with missing boxes, cables, adapters, manuals or accessories
• —Devices with physical damage, liquid damage, or cracked glass
• —Devices still signed in to an iCloud, Google or Samsung account
• —Software, digital top-ups, gift cards and prepaid vouchers
• —Screen protectors, cases or earphones that have been opened and used, for hygiene and safety reasons
• —Items bought elsewhere, including online marketplaces and other retailers

If a brand-new device does not work correctly out of the box, tell us within 7 days. Where the fault is confirmed as a manufacturing defect, we will replace it with the same model wherever stock allows, or refund you in full if we cannot.

We may need to test the device first, or send it to a service partner for assessment. We will keep you updated on timelines throughout.

For orders delivered by courier, contact us before sending anything back so we can log the return and advise where to send it.

Return shipping is at your cost for change-of-mind returns. If the item is faulty or we sent the wrong product, we cover the shipping both ways.

Package the item well. Items damaged in transit on the way back to us cannot be refunded.

Approved refunds are processed within 7 working days of us receiving and inspecting the item. Bank transfers may take a further few days to reflect, depending on your bank.

Prefer a different colour, storage size or model? If the item is sealed and within the 7-day window we will exchange it. You pay or receive the difference in price at the current selling price.