Privacy policy

We collect the minimum we need to answer your enquiry and get a device to you. We do not sell your information, and we do not send marketing you did not ask for.

When you use this site or deal with us directly, we may hold:

• —Your name, email address and phone number, when you submit an invoice request or contact us
• —The products in your enquiry and any notes you add to it
• —A delivery address, where you have asked us to ship an order
• —Purchase and warranty records, including invoice numbers and device serial numbers
• —Basic technical information your browser sends automatically, such as approximate location and the pages you viewed

There is no online payment on this website, so we never collect or store card numbers, PINs or banking credentials through it. Any payment is arranged with you directly.

We do not ask for identity document numbers unless a specific warranty or trade-in process genuinely requires it.

We use your information only to:

• —Reply to your enquiry and prepare an accurate quote or invoice
• —Confirm stock, arrange collection or delivery, and keep you updated
• —Honour warranties and process returns, which needs a purchase record
• —Keep the accounting and stock records a retailer is expected to keep
• —Improve the website and understand which products people are looking for

We share information only where it is necessary to serve you:

• —Courier companies, when they need a name, address and phone number to deliver your order
• —Service partners, when a device must be assessed or repaired under warranty
• —The technology providers who host this website, store our enquiry records and send our email, acting on our instructions
• —Anyone we are legally required to disclose to

We do not sell, rent or trade your personal information to advertisers, data brokers or anyone else. We do not add you to a mailing list because you sent an enquiry.

Enquiries that do not lead to a purchase are kept for a reasonable period so we can pick up the conversation if you come back, then removed.

Purchase and warranty records are kept longer, because they are the proof that backs your warranty and our accounting obligations.

Access to enquiry records is limited to the people who need it to do their job, and our systems are protected by passwords and encrypted connections.

No system is perfectly secure. If something ever goes wrong in a way that affects you, we will tell you rather than hide it.

This site uses a small amount of browser storage to remember what is in your cart between visits. That data stays on your device and is not shared with us until you submit an enquiry.

If we use analytics to understand site traffic, it is for aggregate patterns — which products get viewed, which pages are slow — not to build a profile of you personally.

You can ask us what information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Just contact us and we will handle it.

You can also clear your cart data at any time by emptying your cart or clearing your browser storage.

This site is intended for adults. We do not knowingly collect information from children. If a parent or guardian believes we hold a child's details, contact us and we will remove them.

If we change how we handle your information, we will update this page and change the date below. Material changes will be reflected here before they take effect.